I design and build practical AI tools, automations, and agents, then help teams actually adopt them.
Current role: Customer Success Operations, AI Strategy & Enablement at Smarsh. I build working software by directing AI coding tools like Claude Code, Cursor, and Codex, then get teams to actually use what I ship.
01 What I do
I design and build practical AI tools and agents that solve real workflow problems, directing AI coding tools to take an idea from prototype to something people use every day.
I build pipelines that take repetitive manual work off people's plates: consolidating inputs, auto-drafting reports, and turning fuzzy asks into repeatable processes and SOPs.
I write the field guides, training, and responsible-use guidance that standardize AI-assisted work across a team, so the tools actually land instead of just launching.
02 Selected work
A set of internal tools for a customer-success org: prompt-engineering and context field guides, a prompt builder, and a work-use image-generation guide. Responsible-use guidance is built in through in-product warnings and learning modules.
→ Standardized AI-assisted work across a 30-person CS team, with extensions built for the Enterprise and Public Sector business units.
An automation pipeline that consolidates weekly leadership inputs and auto-drafts Business-Unit GM update emails, replacing manual report entry and assembly.
→ Removed manual report assembly for six department heads; monthly reporting and QBR automation queued next.
An agent that extracts data from multiple sources and uses an LLM to create structured, searchable records.
→ Turns scattered, unstructured inputs into clean records that can be queried.
A scheduled agent that aggregates newsletters and RSS feeds into a single synthesized daily industry digest.
→ Replaces manual skimming with one digest, delivered on a schedule.
Multiple “off-grid” servers running local LLMs, built to power a data-security product offering where data can’t leave the box.
→ Gives a privacy-sensitive offering AI capability with no external data exposure.
03 About
I come from an operations and enablement background, now focused on applied AI and automation. I'm most useful where vague leadership needs have to turn into working tools that a team actually adopts.
At Smarsh I own the AI enablement roadmap for a CS organization managing a $100M+ book of business, shipping internal tooling and reporting automation while supporting executive operating rhythms. I build by directing AI coding tools like Claude Code, Cursor, and Codex, which is exactly the kind of leverage these roles are built around. B.S. in Kinesiology & Exercise Science, Oregon State University.
04 Contact